Excellent customer service at IU International University

IU receives DtGV Service Award

Erfurt, 23 March 2022 - IU International University (IU) has been awarded the Service Award 2022 by the German Association for Consumer Studies (DtGV). IU was the only education provider to score in the customer service category.

The results of almost 500 company tests were included in the award, which is given across all sectors in the categories of on-site service, on-site advice, internet presence, delivery service, customer service and transparency. The results are made up of mystery checks, website evaluations and customer service checks.

Theresa Niedernhuber, Head of Customer Service says: "This award confirms our consistent focus on our students. They and their needs are always at the centre of everything we do. Therefore, we continue to expand capacities in the area of customer service, for example in our Study Coaching Team. Specially trained coaches accompany and advise students in their everyday study life, for example with exam anxiety, low motivation or dealing with stress."

In 2021, IU International University was awarded the DtGV App Award. In February 2022, it was honoured as a "TOP university" by the student portal StudyCheck.de.


With over 85,000 students, IU International University of Applied Sciences (IU) is the largest university in Germany. The private, state-recognised educational institution brings together more than 200 Bachelor's and Master's degree programmes under its roof, which are offered in German or English. Students can choose between on-campus study, dual study, distance learning and flexible combination models and thus shape their studies in a self-determined way. In addition, IU facilitates continuing education and promotes the idea of lifelong learning. The university's goal is to make education possible for as many people as possible. IU began operations in 2000 and is now represented in 28 German cities. It cooperates with over 10,000 companies and actively supports them in employee development. Its partners include Motel One, VW Financial Services and Deutsche Bahn. Further information at: www.iu.de/en