FAQ and Contact

We have study locations in Berlin, Hamburg, Köln and many other cities all over Germany. Visit IU study locations for a full overview. If you want to study independently of location or only want to move to one of these cities in the second or third semester, you can start our German programmes on the virtual campus. 

In myStudium, there is a range of bachelor's degree programs in the following fields:

Architecture & Construction, Design & Media, Health & Social Services, IT & Technology, Marketing & Communication, Education & Psychology and Business & Management.

Anyone with a valid university entrance qualification to study in Germany can apply. You can find all the details about the admission requirements for your chosen degree programme on its details page. 

You can apply for myStudium as of now. Since you can start every quarter, you can start on January 1st, April 1st, July 1st or October 1st.

After your enrolment, you can test myStudium free of charge and without obligation for one month. During this time, all IU offers and services are available to you. If you decide that studying with us is not right for you, you can cancel your registration free of charge within this one month. If you like your studies, you can simply continue studying after the trial period. In this case, your first month will count as a regular study period for which a fee is charged. We will only charge you for the first month after the end of the trial phase.  

Afterwards, you can cancel the contract with six weeks' notice at the end of the first six months. Later, you are free to terminate the contract at any time with three months' notice (in each case at the end of a full month, in relation to the start of the contract). The cancellation must be made in writing, for example using our form. 

You can conclude your contract for myStudium online and secure a study place. Even before the start of your studies, you will receive a test access to the learning platform myCampus in order to get a first insight into myStudium. Afterwards, you will begin your studies at the regular start.

No problem - it's the same for many people. Simply contact our study advisors by e-mail or telephone. Our experienced colleagues are available to talk to you personally and support you in your decision. 

When you apply, you indicate which campus you would like to do your courses at. You can also choose our virtual campus and change to a location later. If you move during your studies, you can easily change locations during your studies. 

On our page on tuition fees and financing you will find all the information you need about financing your studies. If you have any questions, a personal study advisor will be happy to help you at any time. 

myStudium offers maximum flexibility for your daily study routine. Courses take place 2-3 days a week during the daytime on campus or virtually. You can access innovative learning materials such as interactive scripts, videos or presentations at any time.

You will also always have a personal contact person at your disposal during your studies.

If you move during your studies, you can easily change your location during your studies. It is also possible to change between locations and the virtual campus, for example, if you want to stay at home for the first semester. 

The courses take place 2-3 days per week during the day. The exact days and times depend on the location and study programme and will be communicated to you before the start of your studies. 

Regardless of whether you choose a location or the virtual campus, there is always a group feeling. Within your degree programme, you move closely with your fellow students through the joint classes, course feeds and extracurricular events and can also talk to your lecturers personally at any time.

While you have direct contact at the location, at the virtual campus you have many opportunities for digital exchange with interactive video conferences or channels on various topics. 

The Career Office accompanies you in your career goals with a range of free services. For example, you can take advantage of services like coaching or help for job applications. All services are individually tailored to you. You will find out how and when you can use the Career Office during your studies. 

In myStudium there is no compulsory attendance. Even if you decide on a location, you don't necessarily have to travel to your campus for the classes. Thanks to great online material, you can easily catch up on missed classes - but the fun with your fellow students on campus is unbeatable.

Exams take place several times a year. Each semester consists of two blocks in which you take three courses in parallel. After each of these blocks, you complete the attendance phase with exams.

This ensures that your knowledge is fresh and that there is less exam stress at the end of the semester due to the distributed exam phases. 

To use the virtual campus, you need a PC with an internet connection or other suitable internet-enabled devices. Although the provision of the necessary technical equipment is not included in the tuition fees, you will receive a free iPad if you enrol during our promotional period. This will also give you access to your learning tools anytime and anywhere.

To be able to use the virtual campus to its full extent, we recommend the following minimum system equipment:

Operating system
Microsoft operating systems: Windows 10 (or newer)
Macintosh operating systems: Mac OS 11.0 (or newer)
processor: At least Duo Core, 1.8 GHz
Memory: 4 GB RAM or more, 500 MB of free hard drive space
Internet access: Download at least 1 Mbit/s (or more)

Browser
Mozilla Firefox, Google Chrome (specifically for online exams: Chrome or Edge)
Plug-ins: Current Adobe Flash Player (latest version), current Adobe Acrobat Reader (latest version)
Sound card (with speakers/headphones and microphone)

Screen resolution: 1366x768

only for online exams: 2 cameras: (integrated) webcam as front camera and a mobile device (tablet/smartphone) as a side camera

myStudium adapts to your life, even if you are temporarily away from Germany. Semesters abroad are not a fixed part of the curriculum, but can be easily integrated due to the unbeatable flexibility. This means you can continue your studies at the IU from anywhere. 

A part-time job is perfectly compatible with myStudies. Since the classes take place 2-3 days a week, you can always plan to have free days for a parallel job. 

Unfortunately, we cannot currently offer you a semester ticket. As a student at IU International University, however, you have the opportunity to purchase a discounted season ticket in most cities, which you can use for your public transport journeys.

As a student at IU, you also benefit from many other advantages, such as discounts for Spotify, Amazon Prime, Microsoft Office 365 or Statista. We put together a list of all your benefits.

Yes! Every degree programme in myStudies is accredited and state-recognised. 

There are now over 120,000 people studying at IU. We have years of experience excellent feedback from our students, whether in distance learning, myStudium or dual studies. We are only successful when our students are successful. 

IU enjoys a high reputation and is regularly tested and evaluated. 96% of our students would recommend us - that speaks for itself and we are very proud of that.

Through innovative teaching methods and study programmes, we optimally prepare our students for a successful career start. 

You will receive a free IU iPad for use if you are newly enrolled at our university in one of the following programmes:

• Bachelor's or Master's degree programme in distance learning

• myStudium

• Further Education

Additionally, you need a home address in the EU.

Participants of IU FlexLearning, company trainings, special programmes or cooperations do not receive a free iPad for their studies or further education programme.

To access our digital study tools as soon as possible, you will receive your iPad at the start of your studies. Simply enrol in an online bachelor’s or master’s programme, myStudies programme or further education programme. 

The dispatch of the iPad through our external provider is subject to availability. Supply shortages from Apple may delay the delivery.

To access our digital study tools as soon as possible, you will receive your iPad at the start of your studies. Simply enrol in an online bachelor’s or master’s programme or further education programme. 

The dispatch of the iPad through our external provider is subject to availability. Supply shortages from Apple may delay the delivery. Supply shortages from Apple may delay the delivery.

You will be informed of the dispatch of the iPad by e-mail and will receive the consignment number. This allows you to check the shipping status directly.

If you complete your degree according to the contract, you get to keep your iPad afterwards. When enrolling, you enter into a transfer of use agreement which states that the iPad becomes your property after graduation. In the application process, you confirm a corresponding agreement on transfer of use. It states that the iPad becomes your property after graduation. 

The iPad remains the property of IU International University of Applied Sciences for the duration of your contract. 

If your contract ends prematurely (for any reason), you are obliged to return the iPad in a functional state within one week.

For shipments within Germany and the EU (DHL country zone 1) with the shipping service provider UPS, the costs of the return will be borne by IU if you register the return via the portal of our service provider Service - Gesellschaft für digitale Bildung mbH A Converge Company and generate the shipping label.

To facilitate your start at IU and with your iPad, we have pre-installed the most important tools for you. You will also find the Google Chrome browser, which facilitates the use of the web version of the app, as well as myCampus, on the device.

You will also find MS Outlook and MS Teams pre-installed so that you can get started with your new IU email address and communicate directly with your fellow students. All you have to do is log in with your login data, which you will receive the night of the start of your studies.

How does this work? To facilitate your experience and secure your user data, we use the device management software JAMF. You can find more information here.

In principle, we provide you with the iPad so that you can use it for your studies. Many of our students report that they use the iPad for research, to read (online) scripts in the IU Learn App or to create flashcards. By the way, you can do all this without an Apple ID, as these apps are already pre-installed.

If you want to watch your favourite series or shop online with your iPad, you can do this with your Apple ID and download it from the App Store. Please note that it may be necessary to access or delete installed apps and any data you saved or to reset the device and/or apps to factory settings in order to maintain IT security and to process the return, repair or transfer of ownership or if you lose your device.

If you install personal apps on the device and save private data, private data may also be accessed or deleted in the process.

We therefore recommend that you make sure that personal data is saved separately and securely (e.g. in a cloud, on an external hard drive, etc.).

Many of our international students don’t have a home address in the EU. They can receive an iPad by submitting an address within the EU.

If your iPad has a technical defect or batteries or accumulators need to be replaced, you can contact the external service provider. You can register your request or repair directly through our service platform.

You have lost your IU iPad or can no longer find it? In that case, please report the loss immediately to our Students Office. We will forward the information to IT Support and can lock the device in the first step so that it is no longer functional. In this way, we can prevent any kind of data misuse, including the illegal sale of the device, should it have fallen into the wrong hands.

If the device reappears at a later stage or if someone attempts to sell the device, IU International University of Applied Sciences will be identified as the owner of the device through the device number. If the device can be returned to IU, we will contact you to reimburse any compensation you have paid.

Your IU iPad was stolen? Please report the theft immediately to our Students Office. We will forward the information to IT Support and can immediately lock the device so that it is no longer functional. In this way, we can counteract any misuse of your data and prevent an illegal sale.

Afterwards, report the case directly to your insurance company so that they can take over the compensation for you.

If the device reappears at a later stage or if someone attempts to sell the device, IU International University of Applied Sciences will be identified as the owner of the device through the device number. If the device can be returned to IU, we will contact you to reimburse any compensation you have paid.

The iPad remains the property of IU International University of Applied Sciences for the duration of your studies. As soon as you have successfully completed your studies, we will give you the iPad as a present, meaning that it becomes your property. You can find more information here.

Unfortunately, this is not possible as the iPad represents an additional service from IU International University of Applied Sciences.

You can find more information on the iPad here.

Every new student enrolled for the first time at our university of applied sciences in a bachelor's or master's study programme, myStudies programme or participants in a further education programme in the Online Studies programme at IU, who have a home address in the European Union, receives an iPad for free use for the entire duration of their studies, i.e. further education programme (WiFi-enabled, Bluetooth).

Participants in the IU FlexLearning, company trainings, special programmes and special cooperations are excluded. They can receive an iPad by submitting an address within the EU. Participants without a home address in the European Union can receive the iPad provided they submit an address within the European Union.

Depending on the actual availability on the part of Apple, the iPad will be delivered by our external service provider shortly after the start of the study programme. In the event of delivery delays by Apple, the delivery will be postponed accordingly.

The iPad remains property of IU throughout the duration of the online studies contract. If the participants fulfill their online studies contract, i.e. further education programme in accordance with the provisions of the contract and successfully complete their studies, the ownership of the iPad shall pass to the student at the scheduled end of their online study contract.Any device management software which are still installed on the device at the end of the contract will be removed.  

In the event of a premature termination of the online studies contract (e.g. through cancellation by one party, or for other reasons), the student must return the iPad in working order within one week of termination.

The return is to be made by means of a shipping label that can be generated via the service portal of the service provider. The return costs in Germany via DHL and UPS, within the EU country zone 1 via DHL are borne by IU, provided that the process described according to the transfer of use has been followed.

In the event of a technical defect, the replacement of batteries or accumulators or in the event of other technical issues, the processing shall be carried out via the external service provider.