Make sure there is more WOW. And more knowledge. Study Business Administration and CX Management.
Business administration is anything but boring these days. In addition to sound business and marketing know-how, the managers of the future must develop digital strategies and be familiar with customer experience management (CXM or CEM). It’s a system of new technologies and marketing strategies that have one goal: maximum customer loyalty and customer satisfaction. With this degree in business administration, you will also learn everything about customer experience management and about how to increase value creation along the customer journey.
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In our free and non-binding information material you will find out everything about:
- Content of your studies
- Admission and application
- Prices in detail
Choose how you want to study Business Administration and Customer Experience Management at the IU
You can complete your Bachelor’s degree in Business Administration and Customer Experience Management at IU by distance learning. Here you can find out how your studies at IU work and what the advantages of the distance learning study model are.
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You study completely on your own terms – whenever, wherever and however you want! Get the perfect blend of innovative study tools, interactive study formats via video chat (live or on demand) and personal support.More information Request info material now
* Information on accreditation and state approval can be found on the sub-page of the degree programme.
Why you should study Business Administration and Customer Experience Management
In the modern world, digital strategies need to be developed for the future. With your Bachelor’s degree in Business Administration and Customer Experience Management, you’ll prepare yourself for the role between digital technologies and innovative marketing concepts. You will learn how to increase value creation along the customer journey. Your goal? To ensure maximum customer satisfaction and customer loyalty. After your Bachelor’s degree, you will be ready to take on responsible and forward-looking positions.
Another advantage of studying at IU? You’ll have fun continuing your education! After all, you’ll deal with current and interesting topics while remaining as flexible as possible thanks to our innovative tools and well-thought-out study programmes. This will take you to the next level in your career.
This is what your studies in Business Administration and Customer Experience Management at IU look like
The user is at the centre of your Bachelor’s degree. And thus, a customer-centric logic. You will deal with central CX trends such as flexibility, positivity, purpose, privacy and added value. You will get to know users and their wishes even better in modules such as Customer Centricity, Qualitative Research Methods and Storytelling. Throughout your studies, you will always link the digital and physical touchpoints along the customer journey. In this way, you will create the highest added value for customers. CXM skills, business basics and an eye for customer needs: ¡You will learn all of this and more during your studies!
A look into the future: What you will be able to do after graduating
After graduating in Business Administration and Customer Experience Management, all doors will be open to you. You’ll be able to start working in numerous industries! For example, you may work as a Customer Experience Manager, a Customer Journey Manager or a consultant in the area of Service Management. You will use your creative skills to convince customers of the value of your company. Especially in a time of abundance on the market, you’ll make sure that your product is highly valued by your customers. Of course, always with a focus on usability and user-friendliness.
The most important questions about studying Business Administration & Customer Experience Management
You do not have to meet a specific numerus clausus (NC) to begin your studies in Business Administration and Customer Experience Management at IU. We do not require a specific grade point average, waiting semesters or selection processes. Instead, we prefer to talk to you personally about your strengths and talents.
You can currently study the Bachelor of Business Administration and Customer Experience Management at our virtual campus. This makes it possible to study anywhere in Germany.
Of course! In addition to the classic entrance qualification in the form of an Abitur or Fachabitur, you can also study at IU if you meet one of the following requirements: You have completed an advanced training course, can show a master craftsman's certificate or have at least two years of vocational training plus three years of professional experience.
The Bachelor’s degree in Business Administration and Customer Experience Management can last 36, 48 or 72 months, depending on the chosen time model. But don’t worry if you need more time, you can request additional semesters to finish your studies.
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